Terms of Service

Our Crews Work from 7:00 AM To 7:00 PM Monday through Friday, we use the weekends as makeup days in the event of rain outs. We are not able to service properties outside of those hours to remain in compliance with the City of Austin, Buda and Kyle noise ordinance. We can not guarantee a specific time that we will mow your lawn each week due to our schedule changing often with new clients.

If you would like to skip a mowing service, our office will need to be notified by 1 PM, TWO business days before your scheduled service day. If your regular service day is Monday we must be notified by 1 PM on Friday.

You are allowed one skip every 4 months from January 1st to December 31st.

If you need to skip more Mowings than the 1 skip every 4 months allowed, we will charge you 15 Dollars for each additional skip to save you a spot on our schedule. This is due to the limited availability on our crew’s schedule and the high demand we have for new service.

Failure to Agree will result in cancellation of your mowing service.

If you cancel or skip service on your scheduled mowing day or the crew is told not to mow the lawn, we will charge your card on file 15 dollars due to the drive time the crew spent to drive to your lawn and to reserve you a spot on our schedule.

Failure to agree will result in cancellation of your mowing service.

Weekly and Bi weekly clients must agree to sign up for a 6 mow minimum. Cancellation prior to the 6th mowing will result in a 30 dollar fee charged to the card on file.

After the 6th mowing you may cancel service at any time.

If the lawn is overgrown by 6 inches when our crew arrives to mow your lawn, we will charge double or more depending on the height of the grass. Really tall grass over 9 inches may need to be charged at an hourly rate due to too much time being spent at the property to mow the lawn.

For clients who are either on the weekly or bi-weekly lawn mowing service, we mow at 2.5 inches to 3 inches depending on the grass type.

We do not mow shorter for clients who are on the bi-weekly lawn mowing service since there will be too much excess grass left on the lawn and uneven cuts.

If you would like us to mow your lawn shorter, you will need to switch over to the weekly lawn mowing service and the shortest we would mow for clients who switch over from the bi-weekly lawn mowing service to the weekly lawn mowing service is 2 inches to 2.5 inches depending on grass type.

And for clients who are already on the weekly lawn mowing service the shortest we can mow your lawn is 2 inches to 2.5 inches depending on the grass type.

During the winter time we maintain a minimum of a bi-weekly mowing scheduled. If your lawn does not grow during that time you can cancel you’re service or pause your service until the next year so we can save you a spot on our schedule.

If the crew shows up to mow your property and there are too many leaves on the lawn for the lawn to be mowed. You would first need to get a leaf removal done at you’re property and then we can mow your lawn otherwise we cannot mow your lawn due to the lawn being un-mowable.

We mow in the rain unless it is a continuous downpour. We will pick up the schedule where we left off when the rain lets up, provided that your lawn is not overly saturated. We will utilize Saturday and possibly Sunday’s in order to complete the week’s schedule if necessary.

If you are not happy with the lawn mowing work or the work performed at your property, give us a call the next day by 4:00PM and if the day we perform service at your property is Friday we must be notified by 4PM on Monday.

We will send a crew out to your property to fix the item in question as our schedule allows us.

If the call or email isn’t Made the next day by 4:00pm except for clients whose normal service day is Friday (they can call in by Monday at 4:00 pm at the latest) we can’t send our Crew to fix the item in question due to too many variables.

We are a licensed and insured company so if any damage occurs to your property it will be taken care of. Depending on the extent of damage we may pay to have the damage repaired or file an insurance claim.

We ask that all your pets be kept indoors and all gates unlocked on your mow day. Our crews are very careful about closing gates before they leave, but we do not guarantee that a pet will not escape from the yard, therefore, you are accepting our service with this provision. Lawn Care Solutions is not responsible for lost or injured pets. If we encounter excessive pet waste on your property, an additional fee will be added to your invoice to account for additional time incurred for equipment maintenance.

We can bag the grass clippings on your lawn but this is a separate service.

We charge 7 dollars per brown recyclable bag that is bagged with grass clippings.

The price is determined off the time it will take us to bag the grass clippings off the lawn and the price of the recyclable bag.

And we will put the grass clippings in brown recyclable bags and leave them on the front curb for the city to dispose of.

We trim around trampolines, playhouses, and lawn furniture. We do not move large items and appreciate you defining a border around objects to prevent any accidents. Items must be picked up from your yard on your mow day. Items may include: toys, dog bones, seasonal lawn decor, larger rocks, and hoses. These items are hazardous if hit by the mower blades and can result in serious damage to your property and our equipment, or serious injury to our crew or others.

All wiring must be protected or underground, for example A/C unit wiring, landscape lighting, electrical devices, phone and cable lines and PVC pipes, etc. We will not be responsible for damage to exposed sprinkler heads and lines, plastic landscape lighting, dog fence lines, and other items that might touch the mower blades or wheel. These items should be removed from the lawn on the day of service by the homeowner.

Always protect your plants and trees with defined borders. since line trimmers or weed-eaters rotate very fast . This can cause marks on trees, fence, posts and many other items. Our crews will work carefully to prevent any damages from occurring, but It is the homeowner’s responsibility to place a defined and protective border to prevent any damage from occurring.